Legal
Your privacy matters to us. This policy explains exactly what data 39999 collects, why we collect it, how we use it, and what rights you have over your personal information.
Our Commitments
We built 39999's data practices around one principle — your information should only ever be used to make your experience better and keep your account safe.
Every piece of data you send to 39999 — from your registration details to your payment information — is protected by SSL/TLS encryption. We use industry-standard security protocols so your data is never exposed in transit.
39999 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within the 39999 ecosystem and is only shared with partners who help us operate the platform — like payment processors and identity verifiers.
We only collect the data we actually need. 39999 doesn't ask for information that isn't relevant to running your account, processing your payments, or keeping the platform secure. If we don't need it, we don't collect it.
You have the right to access, correct, or request deletion of your personal data at any time. Contact the 39999 support team and we'll handle your request promptly. We believe you should always know what we hold and have the ability to update it.
Your data is stored on secure servers with access controls, regular security audits, and monitoring. Only authorised 39999 staff with a legitimate need can access your personal information, and all access is logged.
In the unlikely event of a data breach that affects your personal information, 39999 will notify you promptly and take immediate steps to contain the breach and protect affected accounts. We don't hide incidents — we deal with them head-on.
This Privacy Policy explains how 39999 ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the 39999 platform at 39999.one. By registering an account or using the platform, you agree to the practices described in this policy.
At 39999, we take your privacy seriously. We know that when you share your personal information with us — whether that's your name, your phone number, or your payment details — you're trusting us to handle it responsibly. That trust is something we work hard to earn and maintain every day.
This Privacy Policy applies to all personal data collected by 39999 through the website at 39999.one, the 39999 mobile app, and any other services we provide. It covers what data we collect, why we collect it, how we use it, who we share it with, and what rights you have as a player.
We recommend reading this policy in full before registering at 39999. If you have questions about anything in this policy, our support team is available 24/7 via live chat and can be reached at [email protected].
39999 collects personal data that is necessary to operate your account, process your transactions, verify your identity, and keep the platform secure. The categories of data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Account registration, age and identity verification |
| Contact Data | Mobile number, email address | Account communication, support, notifications |
| Financial Data | bKash/Nagad number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS | Security, fraud prevention, platform optimisation |
| Usage Data | Games played, bets placed, session duration | Responsible gaming monitoring, personalisation |
| Verification Data | ID document images, selfies | KYC compliance, withdrawal verification |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.
39999 collects your personal data through the following means:
39999 uses your personal data for the following purposes:
We will never use your personal data for purposes that are incompatible with the reasons it was originally collected. If we need to use your data for a new purpose, we will update this Privacy Policy and notify you where required.
39999 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:
All third parties who process data on behalf of 39999 are required to handle that data securely and in accordance with applicable data protection laws. We do not permit our service providers to use your data for their own purposes.
39999 will never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes without your explicit consent.
39999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit 39999.one.
We use the following types of cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 39999 platform. For the best experience, we recommend keeping essential and functional cookies enabled.
39999 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the deletion process for data that is not subject to a legal retention requirement.
As a 39999 player, you have the following rights regarding your personal data:
To exercise any of these rights, contact the 39999 support team via live chat or email at [email protected]. We will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing your request.
39999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 39999 account and never share your login credentials with anyone.
The 39999 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account and delete all associated personal data.
If you believe a minor has registered at 39999, please contact us immediately at [email protected] so we can investigate and take appropriate action.
39999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the 39999 platform after an update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 39999 handles your personal data, please get in touch with our team:
You can also find answers to common privacy questions on our FAQ page. For matters relating to your account terms, please review our Terms and Conditions.